EDP Staff (IT Support Specialist)

As a key member of our Technology department at BASRA Corporation, you will provide technical support, troubleshoot hardware and software issues, and maintain our IT infrastructure in Surabaya. This role offers a unique opportunity to work with a diverse team, utilizing your skills to enhance our operational efficiency.

Join BASRA Corporation and contribute to our mission of delivering high-quality services to our clients. With a focus on innovation and continuous improvement, we provide a supportive environment where your expertise in IT support will be valued and rewarded.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain IT equipment, including computers, servers, and networking devices.
• Monitor and maintain network infrastructure, ensuring optimal performance and security.
• Manage and maintain IT systems and applications, including Microsoft Office, SAP, and other enterprise software.
• Assist in the implementation of new IT systems and technologies.
• Ensure compliance with IT policies and procedures.
• Provide training and support to new employees on IT systems and tools.
• Document IT processes and procedures for future reference.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Proficiency in using IT support tools such as ServiceNow, Jira, and other ticketing systems.
• Strong knowledge of networking principles and protocols.
• Familiarity with enterprise software, including Microsoft Office, SAP, and other business applications.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator Associate are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

Lowongan Terkait