Front Office Receptionist - My Dormy Hostel

Join My Dormy Hostel in the vibrant city of Malang as a Front Office Receptionist and become the welcoming face of our establishment! This role is perfect for hospitality enthusiasts who thrive in dynamic environments, ensuring every guest enjoys a seamless and memorable stay. As a Front Office Receptionist, you'll be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise. You'll work closely with our team to maintain a high level of guest satisfaction, using tools like FrontDesk and GuestFolio to streamline operations. This is a fantastic opportunity to grow your career in the hospitality industry, with potential for advancement and professional development.

My Dormy Hostel is a well-established hostel chain with a strong reputation for quality and service. Our hostels are located in prime areas of Malang, offering comfortable and affordable accommodation to travelers from around the world. We pride ourselves on our friendly and professional staff, who are dedicated to providing exceptional service to our guests. If you're passionate about hospitality and want to make a difference in the lives of our guests, we want to hear from you!

As a Front Office Receptionist, you'll spend your days greeting guests with a smile, assisting with check-ins and check-outs, and ensuring that our guests have everything they need for a comfortable stay. You'll also be responsible for managing the front desk, handling guest inquiries, and coordinating with other departments to ensure smooth operations. This role offers a great opportunity to develop your skills in a fast-paced environment, with the potential for career growth and advancement.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
• Handle check-ins and check-outs, including issuing keys, collecting deposits, and processing payments.
• Assist guests with reservations, cancellations, and changes to their bookings.
• Provide information about local attractions, dining, and transportation options.
• Manage the front desk, including answering phone calls and emails, and coordinating with other departments.
• Maintain accurate records of guest information and transactions using FrontDesk and GuestFolio.
• Handle guest complaints and concerns, working to resolve issues promptly and professionally.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or receptionist role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills, with the ability to work well under pressure and meet deadlines.
• Fluency in English and Indonesian, both spoken and written.
• Basic computer skills, including proficiency in Microsoft Office and familiarity with FrontDesk and GuestFolio.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Enthusiasm for the hospitality industry and a commitment to providing exceptional guest service.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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